These Terms & Conditions (“Terms”) form a binding agreement between you and VaybeEx (“VaybeEx”, “we”, “us”, or “our”) for your use of the VaybeEx website, apps, and related services (the “Platform”).

Electronic contracts and notices on the Platform are intended to have legal effect under Ghana's Electronic Transactions Act, 2008 (Act 772). If you do not agree, do not use the Platform.

VaybeEx is a marketplace that connects travelers with independent trip organizers. We provide listing, booking, payment facilitation, messaging, and related tools. Unless we say otherwise in writing, we are not the tour operator, carrier, or host of any listed trip.

Support: support@vaybeex.com

To use VaybeEx you must:

• be at least 18 (or the age of majority under Ghanaian law if higher) and able to contract under the Contracts Act, 1960 (Act 25);
• give accurate registration and booking information;
• use the Platform lawfully and in line with these Terms.

Minors may join a trip only if the listing allows it and a parent or guardian accepts these Terms for them.

Keep your login details confidential. You are responsible for activity under your account. Tell us quickly if you suspect unauthorized use.

Organizers may need identity and profile checks (for example national ID) before listing trips or withdrawing funds. We may approve, pause, or reject accounts where verification is incomplete, false, or risky.

False identity, impersonation, or evasion of checks may lead to suspension or termination and, where appropriate, referral under Ghanaian criminal and cybersecurity law, including the Cybersecurity Act, 2020 (Act 1038).

Organizers control their listings: price, itinerary, inclusions, meeting points, capacity, and cancellation rules (unless VaybeEx states otherwise).

A booking creates a travel contract mainly between you and the organizer. VaybeEx supplies the Platform and payment facilitation. We do not guarantee trip quality, but we may help with disputes and enforce Platform rules.

A booking is confirmed when the required payment (deposit or full amount) succeeds and the Platform issues confirmation. Prices are usually in Ghana Cedis (GHS).

Checkout may offer MoMo, card, bank transfer, or other shown methods via licensed providers. By paying, you authorize the disclosed amounts, including stated fees or taxes.

Where we hold funds until departure or payout, that is payment facilitation only — it does not make VaybeEx the trip provider.

Failed, reversed, or fraudulent payments can cancel the booking and trigger account review. Raise genuine payment disputes with us or via the Platform before unjustified chargebacks.

Each listing shows its refund rules (full, partial, or non-refundable, often with a pre-departure deadline). That policy forms part of your contract with the organizer and is applied on the Platform where possible.

Refund amounts depend on the listing policy at booking, what you paid, and days left before departure. Disclosed Platform or provider fees may be non-refundable.

If an organizer cancels, travelers are generally owed a refund of amounts paid for that booking, subject to payment-rail timing. Alternatives (like rebooking) need mutual agreement.

Non-waivable consumer rights under Ghanaian law still apply where they cannot be limited by contract.

If you list trips, you agree to:

• keep listings accurate and honour confirmed bookings;
• hold licences, permits, or insurance reasonably required under Ghanaian law for your trips;
• use traveler details only to deliver the trip (see also the Privacy Policy);
• not push travelers off-Platform to dodge fees or protections, unless we expressly allow it;
• accept that MoMo and other payouts may face verification, holds, dispute reserves, and anti-fraud checks.

Service fees are as shown in the organizer tools. We may remove listings or hold payouts for fraud, safety risk, or serious breach.

As a traveler you agree to:

• read the listing (inclusions, difficulty, cancellation rules) before paying;
• arrive on time with documents, visas, vaccines, and gear the organizer requires;
• treat organizers, co-travelers, and communities respectfully;
• arrange your own travel insurance unless a listing says VaybeEx or the organizer includes it.

For cross-border trips, you are responsible for immigration and customs compliance.

You must not:

• use the Platform for fraud, money laundering, or other crimes under Ghanaian law;
• scrape, attack, or disrupt Platform security or availability;
• post illegal, defamatory, discriminatory, or infringing content;
• harass users or abuse messaging features.

We may remove content, suspend accounts, and cooperate with authorities where the law requires.

VaybeEx branding, software, and design belong to us or our licensors. Do not copy or exploit them without written permission.

You keep ownership of content you upload, but grant VaybeEx a worldwide, non-exclusive, royalty-free licence to host and show it to run and promote the Platform. You confirm you have the rights to grant that licence.

How we collect and use personal data is described only in the Privacy Policy, under Ghana's Data Protection Act, 2012 (Act 843). These Terms do not replace that Policy.

Group travel involves risk (delays, weather, illness, accidents, third-party failures). To the fullest extent Ghanaian law allows:

• the Platform is provided “as available,” without a promise of uninterrupted service;
• VaybeEx is not liable for acts or omissions of organizers, travelers, hotels, transport operators, or payment providers;
• we are not liable for indirect or consequential loss (including lost profits or data);
• where liability cannot be excluded, our total liability for a booking or Platform use is capped at the greater of (a) fees VaybeEx earned on that booking, or (b) GHS 100 — except for our fraud or willful misconduct.

Nothing here excludes liability that Ghanaian law does not allow to be limited (including, where applicable, death or personal injury caused by our negligence).

You will indemnify VaybeEx and its officers, employees, and agents against claims and costs arising from your breach of these Terms, misuse of the Platform, your content or conduct, or violation of law or third-party rights — except to the extent caused by our willful misconduct.

These Terms are governed by the laws of the Republic of Ghana.

Before filing a claim, contact support@vaybeex.com and try to resolve the issue in good faith within 30 days. Mediation in Accra may be agreed.

Subject to mandatory consumer protections, Ghanaian courts (preferred venue: Accra) have exclusive jurisdiction over unresolved disputes, unless we agree otherwise in writing.

We may update these Terms. The “Last updated” date will change when we do. Material changes may be notified on the Platform, by email, or SMS. Continued use after the effective date means acceptance, except where Ghanaian law requires fresh consent.

Terms, bookings, and Platform support: support@vaybeex.com

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